Warranty and terms

Last updated 09th May 2025

We hope that you receive the best service from us but if you feel we can improve upon this please do speak to us and let us have your ideas for improvement.
In order to help ensure that you know what service you can expect we’ve laid out some general terms and conditions. Please be sure to read them carefully. By purchasing from Vintage Cast Iron Radiators Ltd you agree to these terms and conditions.

As you will see below there are some instances where we are happy to consider some flexibility, Please do ask if you have bespoke requirements that step outside our usual policy but do remember that all such agreements must be confirmed in writing.

Our right to vary these terms

We amend these Terms from time to time. Please see the top line of this document to see when these Terms were last updated. Every time you order Products from us, the Terms in force at the time of your order will apply to the contract between you and us. We may revise these terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

General terms and conditions

The following terms are to be applied to all products and services offered by Vintage Cast Iron Radiators LTD. Further warranty and terms for specific products and services can be found below in subsequent sections.

The customer accepts Vintage Cast Iron Radiators Ltd terms and conditions and returns policy in their entirety
Although Vintage Cast Iron Radiators Ltd is happy to offer advice it is the customer’s responsibility to satisfy themselves as to the suitability of their choice of purchase
Customers must satisfy themselves with their own property heat efficiency and BTU requirements
Stated BTU output of renovated radiators are for guideline purposes only and are not guaranteed
Pressure tests represent a moment in time They are a risk management tool and must not be understood to offer any form of guarantee.
Any quoted sizes are provided for guidance only. Due to the nature, and production process of these radiators, tolerances are to be expected and we strongly advise the customer to always have the actual product on-site prior to any pipe-work being installed.
Customers may reserve off-the-shelf purchases by payment of a non-returnable deposit. Items can only be reserved for a maximum of 2 weeks. (Vintage Cast Iron Radiators Ltd may extend this period at its own absolute discretion; extensions must be confirmed in writing)
In cases where radiators are ordered to the customer’s own specification, a deposit of at least 20% of the final purchase price will be payable before work is started. Deposits are non-refundable once work has started (Vintage Cast Iron Radiators Ltd may vary this by prior arrangement at its own absolute discretion; variations must be confirmed in writing)
Any item stored by Vintage Cast Iron Radiators Ltd after its completion on behalf of the customer will be entirely at the customer’s own risk. It is the customer’s responsibility to satisfy themselves with the condition of the item prior to storage. Vintage Cast Iron Radiators Ltd cannot be held responsible for any subsequent damage.
Finished radiators must be paid for in full and collected within 1 week of completion. (Vintage Cast Iron Radiators Ltd may extend this period at its own absolute discretion; extensions must be confirmed in writing)
Any item remaining uncollected after the 1 week period (or other confirmed period) will be disposed of at Vintage Cast Iron Radiators Ltd’s absolute discretion
Vintage Cast Iron Radiators Ltd can not be held responsible for any breakages resulting from transportation where transportation has been provided free of charge or where provided by a third party.
Vintage Cast Iron Radiators Ltd will not offer plumbing services and cannot be held responsible for breakages incurred during the fitting process.
The images of the products on our site, in our colour samples and in our brochures are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours and/or our brochures/colour samples accurately reflect the colour of the Products. Your products may vary slightly from those images and there can be discrepancies between the colours advertised and the final products.
Placing an order - If you place your order over the telephone or by email
How the contract is formed between you and us
Having browsed our website and/or brochures, if you decide that you would prefer to place your order with us over the telephone, the contract will be formed in accordance with the process set out.
Having contacted us by telephone to let us know the Products and/or Services you would like to receive, you will receive an email from us containing our quote. All quotes refer to (and incorporate into any contract between us) these terms and conditions. Please note that receipt of our quote does not mean that your order has been accepted and our acceptance of your order will take place as described in the final point of this section.
Our sales process has been designed to allow you to check and amend any errors in the invoice before forming the contract, so as to avoid any mistakes which can be made in concluding contracts by this method. Please therefore take the time to check your quote carefully.
Once you are satisfied that the invoice is accurate and that you would like to proceed based on the order set out within the invoice, but subject to these terms and conditions, you should contact us by telephone again to confirm the same and to make payment as necessary.
Following the conclusion of our telephone call, we will confirm our acceptance to you by sending you an email confirmation. The Contract between us will only be formed when we send you this confirmation email.

Payments and charges

At Vintage Cast Iron Radiators Ltd, we always welcome you to speak to us about how you can pay for your cast iron radiators but there are some rules that are not negotiable.

A charge of £10 plus vat will be made for each customer’s own un-emptied radiator reaching us which potentially causes water damage in our workshop (see terms and conditions for renovating customer’s own radiators)
All purchases must be paid for in full before collection or delivery
All payments are to be made by BACS transfer.
Finished radiators must be paid for in full upon completion of work and collected within 1 week of completion. ( Vintage Cast Iron Radiators Ltd may extend this period at its absolute discretion; extensions must be confirmed in writing)
Unless otherwise agreed and confirmed in writing, a storage charge of £1.50 plus VAT per day will be made for each radiator not collected within one week of completion of work.
Storage charge(s) will be applied to all work not paid for within 7 days of receipt of invoice.
Storage charges must be paid in full prior to collection or delivery.
Vintage Cast Iron Radiators Ltd will not release goods before full payment for work and storage is received.
The customer will pay for all transportation costs in accordance with the agreed charges before purchases are released.
Vintage Cast Iron Radiators Ltd recognises that customers can sometimes miscalculate their resources, we are always happy to discuss payment options with the customer. It is the customer’s responsibility to approach Vintage Cast Iron Radiators Ltd in such instances. Any such agreement will be made at the absolute discretion of Vintage Cast Iron Radiators Ltd
Vintage Cast Iron Radiators Ltd will apply a reasonable administration charge for all communications necessary for the collection of any outstanding debt: Current rates: Telephone call – £5.00, Emailed or posted standard reminder – £20.00, Specific emailed or posted letter – £35.00
Vintage Cast Iron Radiators Ltd is an SME entirely dependent upon timely receipt of income. As such we operate a strict policy of discouraging bad debt by vigorously pursuing unpaid invoices. Ultimately, we will pursue payment through court action and/or refer the debt to a collection agency.
Vintage Cast Iron Radiators Ltd does not offer a payment on account system. All invoices are payable immediately.

Delivery

Cast iron radiators are very heavy. You should always give this consideration when buying or repairing cast iron radiators. Here in our workshop, we have all the heavy lifting equipment necessary but the simple fact is that your home is an entirely different scenario. You will need to plan ahead and have the appropriate assistance on hand to help you move your radiators. In the case of larger radiators, this can mean a minimum of four people.

Unless otherwise arranged, delivery or collection of a customer order will be undertaken by a third party kerbside palletised courier. Vintage Cast Iron Radiators can instruct a delivery company on your behalf but cannot be held responsible for any subsequent damage and or loss of goods by this third party. This includes but is not limited to any consequential expenses such as a fitting or labour costs.

Palletised deliveries are undertaken by an independent haulage company using a HGV. The haulage company will attempt to deliver or collect the pallet(s) to the closest kerbside of your property. The drivers are unable to remove items from the pallet, or to carry items into a customer’s property due to their insurance. If there is restricted access to a vehicle over 7.5tonne then the customer must make this clear in writing before delivery is arranged.

The third party courier delivery times are between 9am and 5pm Monday – Friday. Subject to availability, timed and/or Saturday deliveries can be arranged at an additional charge.

Where collection or delivery is agreed the third party courier will only be responsible for collection and delivery of item(s) to and from the nearest safe and legal point of a public highway or suitable private road (with permission from the owner) to the delivery address.
The customer is responsible for ensuring that the point of delivery/collection is suitable for their choice of purchase – i.e. that the item can be safely delivered to that point without causing risk of injury to any person.
The customer must make sure there is someone in the house on the agreed delivery date and be available to answer any phone calls from the courier company or Vintage Cast Iron Radiators Ltd. Failure to do so may incur an additional redelivery charge of the agreed original delivery cost.
No refunds for either goods or delivery charges will be given in the event of unsuitable or unsafe access.
All goods must be checked and signed for in the presence of the carrier.
On our part, Vintage Cast Iron Radiators Ltd will ensure that goods are delivered in good order and cannot accept any responsibility for any damages that occur during or after delivery. Signing of the delivery note will be determined as acceptance that goods have been delivered in good order at the time of delivery
All goods must be inspected once removed from the packaging. Vintage Cast Iron Radiators Ltd must be notified within 48 hours of delivery of any shortages, scratches, blemishes or other damage. Imperfect radiators should, therefore, not be fitted. We will not accept responsibility for replacement of scratched or damaged radiators once they have been fitted. This includes any consequential loss or cost arising from the fitting. If Vintage Cast Iron Radiators Ltd are not notified within 48 hours of the date on the signed delivery note then it will be deemed that Vintage Cast Iron Radiators Ltd have fully complied with its obligations and claims will not be considered.
Vintage Cast Iron Radiators Ltd cannot be held responsible for faults or incidents caused by third-party couriers.
Vintage Cast Iron Radiators Ltd accepts no responsibility for services provided by third-party couriers and the customer will be responsible for any liaison or negotiation with such.
In some cases, Vintage Cast Iron Radiators Ltd may introduce or signpost the customer to a third-party assisted courier service. It is the customer’s responsibility to ensure that such third party carries suitable insurance, etc.
When preparing your own cast iron radiators for collection we request that you place the radiators on their side on top of a wooden pallet. Use the full width of the pallet by laying radiators side by side on the pallet whenever possible. If you are sending more than one radiator, place cardboard between each to minimise the chance of them wedging together.
You will be charged per pallet so make sure that you make the best use of every pallet, e.g. stack radiators on one pallet whenever possible (we do not recommend you stack your radiators more than 4 or 5 high per pallet).
Upon collection, if it is deemed that additional pallets are required or the size of the load exceeds the maximum dimensions of a single pallet load then the customer will be liable for any additional costs incurred.
We would ask that your pallet is in good or reasonable condition so that a pallet truck or forklift can access the underneath of it to easily lift it on and off a delivery truck.
Vintage Cast Iron Radiators Ltd will not be liable for any subsequent damage to improperly prepared radiators.
Should a personal delivery be arranged, Vintage Cast Iron Radiators Ltd staff reserve the right to refuse to continue with collection or delivery or assistance in collection or delivery if they suspect the risk of injury to any person should delivery continue past that point.
Although we are happy to consider helping you get your radiator to and from the exact point you require this is entirely at your risk and our own discretion; it must not be viewed as part of the delivery or collection service
The customer will be responsible for ensuring adequate assistance is available at the point of collection and delivery
Vintage Cast Iron Radiators Ltd cannot carry radiators into customers’ homes, and adequate arrangements must be made by the customer to do so

Quotes and estimates

We often prepare quotes and estimates. We are disinclined to offer verbal quotes or estimates on the strength of a quick phone call because we think this does a disservice to you.

Quotes are usually given when we know the exact amount of work required beforehand, whereas estimates are usually given when we cannot be confident of the exact amount of work required (such as refurbishment). We are often dependent upon the information supplied by the customer so we must spend time getting it as accurate as possible.

Quotes and estimates are valid for 28 days only.
Where the customer has provided information to prepare a quote or estimate, Vintage Cast Iron Radiators Ltd reserves the right to alter the final cost by up to 20% should the information provided by the customer prove to be incorrect.
Should any information provided by the customer for the purpose of preparing a quote or estimate be incorrect by greater than 20% such quote or estimate shall be rendered invalid. Vintage Cast Iron Radiators Ltd will cease work until such time that an updated estimate of final cost or quote can be agreed upon. The customer will be responsible for all costs up to that point. Renewed costs must be agreed upon within one week.
Unless otherwise stated quotes and estimates do not include work on or supply of radiator ancillaries (in full or part) such as wall ties, separate feet, and valves.
Unless otherwise stated quotes and estimates do not include pick up or delivery

Terms and conditions for repairing customers’ own radiators and other items

We are happy to undertake work on your own existing radiators. We take pride in what we do and want you to enjoy your finished radiator(s). The vast majority of our repair work is 100% successful. However, the customer must be aware that the process(es) sometimes require the application of extreme force and heat and the use of corrosive chemicals.

You should also be aware that there may be a latent fault within your radiator which may be exacerbated by the refurbishment process.

Although we take the utmost care, the nature of these processes can result in unavoidable damage for which Vintage Cast Iron Radiators Ltd cannot accept responsibility. Although very rare, you must accept that some of the forces employed when working on your radiator can be extreme and (on occasion) may damage part or all of your radiator.

If we are commissioned to refurbish or renovate your own radiators we will agree on a final price for the work to your radiator(s) before they are collected or delivered from your home or place of storage. They will be tested or inspected for faults at the beginning and end of every process. This is to reduce the cost to you. If a fault is found, the process will be stopped or delayed, and you will be charged only for the work undertaken to that point. However, on rarer occasions, faults may not be noticeable until all work is completed, and the customer must be prepared to accept this.

Before we start work on your radiators we will require you to pay a deposit of £50.00 (plus any transportation costs) per radiator.

The customer will remove the radiators from any working system (including valve stems) ready for collection by or delivery to Vintage Cast Iron Radiators Ltd.
The customer must ensure that radiators a properly drained prior to being received for repair our workshop; failure to do so often results in damage to our work surface, tools, and workwear. This also causes discomfort for staff and usually necessitates an extraordinary cleaning exercise. An additional charge will be made where this is not the case.
The customer will pay any deposit before collection.
The customer will pay for all transportation costs in accordance with the agreed charges.
Vintage Cast Iron Radiators Ltd will not be responsible for any breakages resulting from transportation or the refurbishment or renovation process.
No sub-contractor will be responsible for breakages resulting from transportation or the refurbishment process.
The customer will be responsible for payment of all work undertaken by Vintage Cast Iron Radiators Ltd and/or any subcontractor even if work is unsuccessful.
Vintage Cast Iron Radiators Ltd will not undertake any work if the customer’s radiator is found to be faulty prior to the commencement of refurbishment.
Vintage Cast Iron Radiators Ltd will stop the refurbishment of the customer’s radiator(s) immediately if any damage is known to have occurred resulting from the refurbishment process.
Vintage Cast Iron Radiators Ltd will inform the customer of the nature of any damage (should this occur) and the probable reason for the damage within 7 days of the damage occurring. The customer will be informed verbally.
In the case of work stopped due to damage the customer will pay for all work undertaken up to that point within 7 days of the damage being reported to the customer.
Pressure tests represent a moment in time They are a risk management tool and must not be understood to offer any form of guarantee.
In the unlikely event of a fault being discovered only after all refurbishment work has been undertaken the customer will be responsible for the full refurbishment charge.
Vintage Cast Iron Radiators Ltd will retain damaged items for inspection by the customer
The customer will be responsible for arranging for the inspection, collection, delivery, or disposal of the damaged radiator(s) within 7 days of the damage being reported.
Vintage Cast Iron Radiators Ltd will dispose of any damaged radiator(s) in any way it deems necessary in the event of conditions 10, 11 & 13 not being met.
Deposits will be used to cover any costs incurred by Vintage Cast Iron Radiators Ltd and/or any subcontractor.
The customer will be responsible for payment of any cost to Vintage Cast Iron Radiators Ltd and/or any subcontractor not covered by the deposit.
If no work is undertaken Vintage Cast Iron Radiators Ltd will return the deposit in full, less cost of pick up (if incurred by Vintage Cast Iron Radiators Ltd).
Vintage Cast Iron Radiators Ltd accepts no liability for any ancillary (full or part) attached or associated with any radiator delivered to our workshop.
No returns can be accepted for the customer’s own radiators and no guarantee is offered or implied.
Vintage Cast Iron Radiators Ltd cannot be held responsible for the cost of original delivery, pick up, or associated plumbing costs. the customer must cover the cost of removal, return to Radiator Renovator, re-delivery, and re-fitting where agreed.
Reference to ‘Radiators’ also covers other items.

Warranty - Antique cast iron radiators

We do accept returns under certain circumstances. However, we are unable to guarantee pre-used radiators. When making your decision to purchase an original pre-used radiator you should bear in mind that they are very old and this may carry a slight risk of a latent fault. The purchaser should be prepared to accept this risk when purchasing a pre-used radiator.
This acknowledged, we really do want you to enjoy your original radiator and we work very hard to make sure your radiator reaches you in the best condition possible. All our radiators are inspected and pressure tested before they leave us.

However we do accept that very rarely, despite everyone’s best efforts, sometimes things can go wrong. In view of this we will accept a return of your radiator within a set timescale should you discover a serious fault.

The customer is responsible for inspecting any item immediately upon receipt. Vintage Cast Iron Radiators Ltd must be informed of any problem within 3 days of receiving your item. Thereafter, Vintage Cast Iron Radiators Ltd will not be responsible for any damage or shortage that would have been apparent upon reasonable inspection.
Vintage Cast Iron Radiators Ltd will not, under any circumstance, be responsible for any damage or shortage that can be reasonably attributed to a third party.
Returns resulting from leaks caused by faults can only be accepted within 28 days from the date of invoice.
Returns can only be accepted and refunds can only be given in the event of a serious fault in the item. This does not include faults that can be easily rectified by the use of a small amount of touch-up paint or the application of off-the-shelf sealing products and careful tightening of reduction bush, end plug or bleed valve fittings wherever possible.
Our returns policy includes any serious fault resulting in a leak from the main body of the radiator or any other serious fault falling outside the ability of any competent DIYer, provided the item is returned within 28 days of the date of purchase.
Refunds will not include the cost of original delivery, pickup, or associated plumbing costs. The purchaser must cover the cost of removal, return, re-delivery, and re-fitting.
Refunds cannot be made without receipt of the faulty item.
Vintage Cast Iron Radiators Ltd will not offer plumbing services and cannot be held responsible for breakages incurred during the fitting process (e.g. cracks resulting from over-tightening of plugs and bushes, breakages resulting from mishandling, etc).
In the unlikely event of a return, Vintage Cast Iron Radiators Ltd will try and repair or replace your radiator with a similar one. If this is not possible, Vintage Cast Iron Radiators Ltd will refund the full purchase price of the item if bought directly from Vintage Cast Iron Radiators Ltd.
If bought via a third-party outlet, Vintage Cast Iron Radiators Ltd will try and replace it with a similar one or refund the full purchase price of the item less any commission charged by that third party.
Delivery costs are not covered in our return policy
Timescales may be extended at the absolute discretion of Vintage Cast Iron Radiators Ltd. Extensions to timescales must be confirmed in writing by Vintage Cast Iron Radiators Ltd.
Other exceptional return arrangements may be agreed at the absolute discretion of Vintage Cast Iron Radiators Ltd
. Exceptional return arrangements must be agreed upon and confirmed in writing by Vintage Cast Iron Radiators Ltd.
Exceptional return arrangements may be subject to a restocking charge or an administration fee. Such fees must be agreed upon and accepted by the customer before exceptional arrangements are applied.

Warranty - New reproduction cast iron radiators

Radiator casting is guaranteed for a period of 10 years from the date of the purchaser’s invoice to be free from any manufacturing defects. Other components manufactured by Vintage Cast Iron Radiators Ltd, such as valves, air vents, radiator components and accessories, carry a 5-year warranty from the date of the purchaser’s invoice. Vintage Cast Iron Radiators Ltd will not, under any circumstance be responsible for any damage or shortage that can be reasonably attributed to a third party.

Vintage Cast Iron Radiators Ltd will replace any goods or parts found faulty due to manufacturing defects or workmanship free of charge within the applicable warranty period, subject to the following conditions:

Proof of purchase must be provided.

The defect must not be due to normal wear and tear, accident, misuse, improper operation, or incorrect installation or servicing.
Any work carried out on the finish or resizing by a company other than Vintage Cast Iron Radiators Ltd will void the warranty.
All returned goods may be subject to quality, operational, and/or performance testing by Vintage Cast Iron Radiators Ltd or by a third party authorised by us, to determine the fault and its cause.
Powder coating or priming by the purchaser or their agents invalidates the warranty, as we cannot control how the radiators have been shot-blasted or heat-treated.
Products returned for incompatibility or change of mind are not considered faulty. Cast iron radiators are bespoke, custom-made to the specifications of retail customers or end users.
Vintage Cast Iron Radiators Ltd reserves the right to replace only the defective section of a sectional radiator rather than the entire unit.
Refunds after two weeks from receipt will be based on the original value or current market price, whichever is lower.
Shipping costs are non-refundable.
If valves or accessories are returned, they must be in their original, unopened packaging. Refunds will be issued upon receipt of goods in resellable condition, but postage/transport will not be refunded unless the goods are deemed faulty.
The cost of painting or finishing will be deducted from the refund unless the radiator is found to be defective.
Vintage Cast Iron Radiators Ltd is not liable for any consequential losses or damages arising from a defect or failure

What This Warranty Does Not Cover

This warranty does not cover:

Installation or servicing of products;
Faults from improper maintenance, misuse, accident, or alterations;
Cosmetic damage from normal use;
Reused or reassembled products;
Labour costs or related expenses.

In accordance with Building Regulations and BS7593:1992, we strongly recommend flushing the system post-installation and adding a suitable corrosion inhibitor. Power flushing should follow BS 5449:1990, BS 12828:2003, and BS7593. See the DWTA Code of Practice for more guidance.

Damage caused by systems lacking appropriate corrosion inhibitors will not be covered and will void the warranty.

Products must be installed by a suitably qualified heating engineer and in compliance with BS 7593.

We advise against the use of water softeners in the heating system due to potential issues with seals.

Failure to meet the above requirements will void the warranty.

The warranty does not cover damage caused by force majeure, including but not limited to weather, electrical disturbances, war, or natural disasters. Consequential damages, including plumbing costs, are excluded.

The warranty applies only to the original purchaser named on the sales order and cannot be transferred.

Warranty & Returns Policy Limits and Exclusions

No other express or implied warranties exist beyond those listed above. Vintage Cast Iron Radiators Ltd is not liable for special, incidental, or consequential damages, including loss of income, personal injury, or downtime, arising from use or inability to use the product.

All implied warranties, including merchantability and fitness for purpose, are limited to the warranty period above.

Acceptance of Goods and Return Policy for Faulty Claims

Goods are deemed accepted 24 hours after delivery or immediately upon collection from our premises.
Inspect goods within 24 hours of delivery and notify us in writing of any visible defects or missing parts within 3 working days.
Once accepted, goods may not be rejected for non-conformity.
For pallet deliveries to retail customers or end users, a 10–15 minute inspection window is provided.
Claims for damage in transit must be signed for as “damaged” or “short delivered” and reported within 3 days of delivery. Claims will not be accepted if signed as “received in good condition” or similar.

Claims Process for Faulty Goods

The customer should:

Submit an email with a detailed description and photographic evidence to workshop@vintagecastironradiators.co.uk
Coordinate return of the suspected faulty goods with Vintage Cast Iron Radiators. Transportation of radiators claimed for under the guarantee will be done through a third party, TPN (The pallet network), kerbside service.
Deliver returned goods if they were collected originally.

Returned items will be tested within 10 working days. A test report will determine whether goods are faulty due to manufacturing.

If goods are faulty:

We may reinstall the goods using our service provider or approve a local plumber quote (subject to prior agreement and typically capped at £200 or £25/hr).
The amount of time for reinstallation and removal will be assessed for reasonableness.
Repaired or replacement goods will be sent to the original order address.

Return of Non-Faulty Goods (Incompatibility or Customer Change of Mind)

Vintage Cast Iron Radiators Ltd, at its discretion, may accept returns of non-faulty goods. In such cases:

A refund will be issued minus the cost of building, painting, finishing, collection, delivery, and a restocking fee.
Goods must be returned in resellable condition.
Valves or accessories must be in unopened, original packaging.
A 20% restocking charge applies to valves and accessories.
Postage/transport will not be refunded unless the item is faulty.

Refunds will be issued within 28 days of goods being received and will be made by the original payment method unless otherwise agreed.